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Presentations and Handouts

Below is a list (in order by seminar) of seminar presentations and selected handouts available for download. Presentation handout pages and prestentations not administered during LaPTechS seminars are always available for download, but links to presentation slides and general handouts used in LaPTechS seminars will become available on or after the corresponding seminars are held. Most downloads are in PDF format and require Adobe Reader to view and print. Supplemental presentations are in PPT format and require Microsoft PowerPoint or PowerPoint Viewer 2003 to view and/or print.

Skills Students Can Learn

LaPTechS provides a unique environment where you can improve both technical and business skills, but you are still able to specialize in the specific field in which you feel the most comfortable. More importantly, you will be able to practice your soft skills, regardless of whether you are a technical or business student, since strong soft skills are also in high demand by employers. Below are detailed lists of the most common skills, and their importance, that you can practice during your enrollment in LaPTechS. They are also listed on the LaPTechS skills certificate (above when available).

If you wish to enroll as a technical student in LaPTechS then you will have ample opportunities to practice the following IT skills to later specify on your resume.

  • Software troubleshooting and configuration - install and configure applications and operating systems, and troubleshoot related user problems.
  • Hardware troubleshooting and repair - troubleshoot computer hardware and repair or replace malfunctioning components, as well as perform computer upgrades.
  • Hardware diagnostics - use manufacturer and third-party utilities to detect potential problems of hard drives, memory modules, and other possible components.
  • Printer troubleshooting and maintenance - troubleshoot common printer problems and properly maintain them.
  • Preventative computer maintenance - maximize the performance of PCs as well as prevent virus/spyware infections, identity theft, and data loss before they occur. Refer to the Preventive Maintenance PPT for more information.
  • Computer benchmarking - use a variety of software to analyze overall system stability and determine the maximum potential performance of computer components such as CPUs, memory modules, hard drives, and video cards.
  • Virus/spyware detection and removal - use virus scanners and spyware removal tools, along with internet research, to detect and remove viruses and spyware from an infected PC.
  • Backups and disaster prevention - perform manual and automated backups using a variety of backup techniques, and learn about technologies to prevent data loss such as RAID.
  • PC cloning and imaging - use specialized software to clone and reimage computers using a master hard disk image, as well as learn how to create bootable restoration media.
  • Data recovery - use specailized software to attempt recovery of user files from damaged media, including hard drives, floppy disks, and optical discs.
  • Secure data erasure - use software utilities that follow DoD standards for performing secure hard disk data wipes.
  • Quality assurance - follow QA controls set by LaPTechS to learn how to ensure the highest level of customer satisfaction with repairs and maintenance.

If you wish to enroll as a business student in LaPTechS then you will have ample opportunities to practice the following business (administrative) skills to later specify on your resume.

  • Telephone etiquette and ability to follow guidelines - effectively communicate with customers over the phone and be able record required customer information as specified in LaPTechS guidelines.
  • Work order management - generate print and electronic work orders and update, forward, and close work orders cases using a central database.
  • Microsoft Word - create letters, envelopes, address/shipping labels, and other Word documents.
  • Microsoft Excel - create a variety of spreadsheets, including effective usage of forumlas and graphs.
  • Microsoft PowerPoint - create professional presentations and learn how to effectively use slide designs, slide layout, color schemes, animations, and sounds.
  • Microsoft Access - create and use personal Access databases, and learn how to perform database queries.
  • Microsoft Publisher - create flyers, brochures, calendars, and other Publisher documents.
  • Faxing documents - create and send faxes, and learn how to use a fax machine.
  • Digital imaging - use a digital camera to capture digital photos and download images to a PC, and learn how to resize and insert images into flyers and other documents.
  • Image and document scanning - make print and electronic copies of images and documents, and be able to convert electronic scans to different formats on a PC.
  • Email - compose and send effective email messages using Internet email and/or POP3 clients such as Microsoft Outlook.
  • Internet searching - perform effective searches for information and research using a number of search engines and Internet directories.

In addition to the technical and busiess skills just mentioned, you will also have ample opportunities to practice the following soft skills that you may wish to emphasize on your resume.

  • Time management - report to shifts as scheduled, be on time and ready to work, and complete full shift.
  • Appropriate appearance and workplace language - dress and collobarate with others professionally.
  • Positive attitude - report to shifts and approach tasks with an open mind, and have a willingness to help others.
  • Team-player and team-builder - work well and be cooperative with other team members, and be willing to take on leadership or supportive roles as needed.
  • Respond to direction - be able to understand both verbal and non-verbal direction and adhere to policies and procedures for standardizing work processes.
  • Stay on task - perform consistently well and attempt to accomplish tasks in a timely manner.
  • Self-directed - seek out learning and training opportunities during slow work periods, and be able to perform tasks with little or no supervision.
  • Show initiative - seek out ways to perform tasks more effeciently and strive to exceed expectations.
  • Communication - speak, write, and type clearly and effectively in the workplace.
  • Problem-solving - think strategically and accomplish set goals.
  • Organized - keep tasks prioritized and work areas clean.
  • Multitasking - generate multiple work orders and answer multiple phone calls at one time, and be able to record messages and direct calls accordingly.
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